ÖkoFEN app convinces with virtual customer service

myPelletronic named Top App 2022 in largest ranking:

ÖkoFEN app convinces with virtual customer service

ÖkoFEN is known worldwide for its pioneering work in the field of modern heating with wood pellets and has received numerous awards. Now the pellet specialists from Mühlviertel are setting a strong example with their latest heating app. The myPelletronic 2.0 app, which has been available for Android and iOS since 2021, was recently awarded with the Top App Award by the German Society for Consumer Studies.
In addition to the wide range of functions for end users, the free app impresses with newly developed features for the ever-increasing number of specialist partners. "As the award underpins, the further development was the right step," ÖkoFEN CEO Stefan Ortner proudly reports. Due to its ease of use and innovative features, the international jury awarded the app as one of the best among 28 heating apps.

Support for specialist partners with virtual customer service
After the simple creation of the specialist partner access, the application enables every ÖkoFEN service partner to call up all ÖkoFEN systems in the app that are supported by them and connected to the Internet. The filtering and sorting options for the heating systems simplify the overview. The app allows - after approval by the end user - full access to the ÖkoFEN heating system with just one click.
During virtual customer service, all operating functions are available. This makes it possible to analyse and respond to any info or error messages. Simple user errors, such as unintentionally switching off a heating circuit, can be quickly corrected online. If the problem cannot be solved via Internet access, the specialist partner is already well informed in advance so that he can prepare efficiently for the field visit.

Contacting the responsible customer service just with one click
Using the customer service data stored in the app, the end user communicates with the responsible technician without a long and tedious search for contact details. The end user also has the option of storing his or her data to make it easier for the technician to contact him or her.

Full functionality without additional hardware
No additional hardware is required to use the app and the support center. The heating system only needs to be connected to the Internet via network cable or the Power-LAN set (data connection via electrical lines in the building) available from ÖkoFEN.

Full comfort for app users
Simple and convenient operation for heating users and service technicians is reflected in the identical user interface. The individually configurable start screen on the boiler control panel is displayed identically as a dashboard on the app start screen. In this way, the user retains a full overview on all devices.

Forecast - predictive maintenance
The app is also already prepared for future functions based on artificial intelligence such as predictive maintenance, which are currently being developed with key users. In the future, key functional data will be permanently analysed and, in the event of deviations, the user or customer service partner will be informed before a malfunction occurs. For the end customer, there will be comprehensive statistics and suggestions for consumption and system optimization.